Preliminary Information Form

This Preliminary Information Form has been prepared pursuant to Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun) and Article 5 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), in order to inform you before you confirm the order you place through nuraaydinlatma.com. The information set out in this form is an integral part of the Distance Sales Contract (Mesafeli Satış Sözleşmesi) that will be concluded upon confirmation of your order.

The party referred to in this form as the SELLER is Nura Aydınlatma, whose company details are given below, and the party referred to as the BUYER is the consumer placing an order through the site.

You may contact us about your order, delivery or return process by calling the telephone number above, via WhatsApp on the same number, or by e-mail. Our showroom in Sultangazi is open on weekdays between 09.00 and 19.00 and on Saturdays between 10.00 and 18.00; it is closed on Sundays. You are welcome to see the products in person before purchasing.

The subject matter of the contract is the lighting products you add to your basket and confirm in the order summary. Nura Aydınlatma sells living room chandeliers, pendant lights, crystal chandeliers, glass chandeliers, wall sconces, floor lamps, table lamps, ceiling lights, spotlights and LED lighting, as well as decorative lighting products.

The essential characteristics of every product you purchase are published in detail on the relevant product page. The information and the price shown on the product page at the moment you confirm your order are the ones that apply.

• Product name, product code and model
• Dimensions (diameter, height, chain or suspension length) and weight information
• Material information such as body, finish, glass and crystal
• Colour and finish options
• Socket type, number of arms or bulbs, and whether the bulb is included with the product
• Sale price including VAT and campaign information, if any
• Stock status and product images

Product images are for presentation purposes. Because of screen calibration, photography lighting and the colour settings of the device you are viewing on, the colour, brightness and finish tone of the product may look different from the actual item. Minor differences in texture and tone in products containing crystal, glass and handcraft are a natural result of the production technique and are not considered defects. Your right of withdrawal is reserved in such cases.

Products are shipped together with their mounting hardware and installation instructions. For the safety of persons and property, we recommend that the electrical connection be made by a qualified electrician; this is not an obligation. Nura Aydınlatma does not sell a separate installation service and does not undertake installation work; we provide support by telephone at any point where you get stuck during installation. Damage arising from incorrect installation is outside the scope of the warranty.

All prices published on the site are in Turkish Lira and include VAT. The order summary clearly shows the total amount payable by you, including taxes. You see and confirm this total amount before you confirm the order.

• No shipping or delivery charge is applied: delivery anywhere in Türkiye is free of charge and there is no minimum order amount.
• No additional charge such as a service fee, packaging fee or handling fee is requested beyond the amount shown in the order summary.
• Payment can be made by credit card, debit card or bank transfer/EFT.
• The instalment options available on your card and the instalment amounts are displayed at the payment step.

In instalment purchases, charges such as interest differences, commissions or card fees that your bank may apply are subject to the agreement between the cardholder and the bank and are not included in the amount collected by Nura Aydınlatma. For payments made by bank transfer or EFT, if your bank charges a transaction fee, that fee is borne by you; for this reason, where the amount reaching us falls short, it must be topped up so as to complete the order total.

Your payments are taken through the 3D Secure infrastructure of banks and payment institutions. Your card number, expiry date and security code are not seen by Nura Aydınlatma, are not stored on the site, and no saved-card feature is offered. Since the site has no membership or account system, your payment details are not retained for reuse in later purchases.

Campaign prices are valid for the duration of the campaign and while stocks last; price changes occurring after the order date do not affect your confirmed order. The e-archive invoice for your order is sent to the e-mail address you provide.

Pursuant to the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), your order is delivered within a period not exceeding 30 days in any event from the date the order reaches Nura Aydınlatma; this is the statutory maximum period, and in practice deliveries are completed well within it. If it turns out that the product you ordered cannot be supplied, we notify you within 3 days at the latest and refund all payments collected within 14 days at the latest from the date of that notification.

When your parcel arrives, be sure to inspect it while the courier is still with you. If there is any sign of crushing, puncturing or breakage, do not accept the shipment and have a damage report drawn up together with the courier officer. In that case the product is replaced with a new one at no additional cost to you. Please note that for shipments accepted while damaged without a report being drawn up, the shipping insurance may not be available.

Shipping abroad is carried out upon your request and on the basis of a special quotation prepared according to the destination country. Any customs duties, levies and similar public charges that may arise for such shipments are borne by the buyer.

You have the right to withdraw from the contract within 14 days from the date you take delivery of the goods, without giving any reason and without paying any penalty. Where several products under a single order are delivered separately, the period starts on the day you take delivery of the last product.

Exercising the right of withdrawal

To exercise your right of withdrawal, it is sufficient to notify us clearly of your decision to withdraw before the 14-day period expires. It is sufficient that the notification is sent within the period; the product does not have to reach us within that time. So that we can identify your order, we kindly ask you to state in your notification the order number, your first name and surname, and the product you wish to return. You may send your notification through any of the channels below.

• By e-mail: by writing to the e-mail address given in our company details.
• By telephone or WhatsApp: by calling the number in our company details or sending a WhatsApp message to the same number.
• In writing: by sending a notification to the showroom address in our company details.

Return of the product and refund of the price

You must send the product back to us within 10 days from the date you send your withdrawal notice. If you exercise your right of withdrawal, the carriage cost of the return shipment belongs to Nura Aydınlatma; regardless of the carrier with which you send the product, no return shipping cost is requested from you and no deduction is made from your refund. The product being returned must be sent complete, together with its warranty certificate, box, packaging and all parts such as mounting hardware, chain and bulb, if any; since your invoice is sent to your e-mail address as an e-archive invoice, you do not need to place a paper invoice in the return parcel.

All payments collected, including delivery costs, are refunded to you within 14 days from the date your withdrawal notice reaches us. The refund is made in a manner appropriate to the payment method you used and without imposing any cost on you. For payments made by credit card, the amount is transferred to the bank in a single instalment; the time the bank takes to reflect the amount on your card statement depends on the bank's own procedures, and Nura Aydınlatma cannot be held responsible for that period. For payments made by bank transfer or EFT, the refund is made to the IBAN you provide.

During the withdrawal period you are obliged to use the product in accordance with its operation, technical specifications and instructions for use. Opening the packaging and trying the product does not remove the right of withdrawal; however, you are responsible for changes and deterioration occurring in the product due to use going beyond that framework.

Exchange

Independently of the right of withdrawal, you may exchange your product for another model in stock, provided that it is unused and in its box. Any price difference is refunded to you if it is in your favour and collected from you if it is against you.

• Products prepared in line with the consumer's requests or personal needs: chandeliers, pendant lights and wall sconces manufactured to the dimensions you provide, or prepared upon your request in a custom colour, a custom finish, a custom chain length, a custom number of arms or a personalised design.
• Products whose price varies depending on fluctuations in the financial markets and which are not within the control of Nura Aydınlatma.
• Apart from these two cases, there is no other situation in which the right of withdrawal cannot be exercised for the lighting products sold by Nura Aydınlatma: the packaging having been opened, the product having been taken out of its box and examined or tried, and its installation having been carried out do not remove your right of withdrawal.
• These exceptions concerning the right of withdrawal do not affect your optional rights under Article 11 of Law No. 6502 if the product turns out to be defective, nor your rights arising from the 2-year manufacturer's warranty.

The exceptions to the right of withdrawal are listed exhaustively in the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği); an exception not included in that list cannot be created by contract. You may take the product out of its box and examine it, and check its dimensions and appearance; your right of withdrawal is not affected by this. However, if a loss of value occurs in the product because you have used it contrary to its operation, technical specifications and instructions for use, you are responsible for that loss pursuant to Article 13 of the Distance Contracts Regulation; even in that case your right of withdrawal is not extinguished, and only the loss of value that has occurred may be reflected in the refund amount.

The content of the model withdrawal form annexed to the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) is set out below. This form is provided to make it easier for you to exercise your right of withdrawal and contains the following information.

• To: the addressee of this form is the seller whose trade name, address, telephone number and e-mail address appear in the company details in section 1 of this form.
• Statement of withdrawal: I hereby exercise my right of withdrawal from the distance contract concerning the sale of the goods identified below.
• The date of the order and the date on which the goods were received.
• The order number and the name of the product for which the right of withdrawal is exercised.
• The consumer's first name and surname.
• The consumer's address.
• The consumer's signature (only if the form is sent on paper).
• The date on which the form is completed.

You are not obliged to fill in and send this form. You may also exercise your right of withdrawal by means of any other statement that clearly sets out your decision to withdraw; your right applies in exactly the same way in that case. You may send us the form, or a notification written in your own words, through the channels listed in section 5 (e-mail, telephone, WhatsApp or a written application). It is sufficient that the notification is sent within the 14-day period.

All products offered for sale are covered by a 2-year manufacturer's warranty, and the warranty certificate is shipped together with the product. The warranty covers faults arising from materials, workmanship and production. Damage caused by the user, such as incorrect installation, unsuitable wiring, overvoltage, impact and use of the wrong bulb, as well as consumables such as bulbs, are outside the warranty.

If the product is defective, pursuant to Article 11 of Law No. 6502 you may freely exercise one of the following rights: withdrawing from the contract, requesting a reduction in price in proportion to the defect, requesting free repair, or requesting replacement with a defect-free equivalent.

Spare parts such as crystal stones, glass shades and sockets are supplied subject to stock availability. You can send your spare part request by telephone or by e-mail.

We kindly ask you to send any request, complaint or objection regarding your order first to the e-mail address or the telephone number given in our company details; your applications are reviewed as soon as possible.

If the dispute cannot be resolved in this way, you may apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) or the Consumer Courts (Tüketici Mahkemeleri) under Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun), within the monetary limits redetermined each year by the Ministry of Trade (Ticaret Bakanlığı). For disputes below the monetary limit the Consumer Arbitration Committee has jurisdiction, and for disputes above it the Consumer Court has jurisdiction.

You may file your application with the Consumer Arbitration Committee at your place of residence or at the place where the consumer transaction was carried out. Applications may be made in person to the arbitration committees within the relevant district governorship and provincial governorship, or electronically through the Consumer Information System (Tüketici Bilgi Sistemi) via e-Devlet.

Your first name, surname, contact, delivery and invoice details are processed for the purposes of creating your order, invoicing it, handing it over to the courier, carrying out return and warranty processes, and fulfilling statutory retention obligations. The data controller for these processing activities is Nura Aydınlatma, whose details are given in the company information.

Your personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu); once the purpose of processing ceases to exist and the statutory retention periods expire, it is deleted, destroyed or anonymised within the framework of the Regulation on the Deletion, Destruction or Anonymisation of Personal Data (Kişisel Verilerin Silinmesi, Yok Edilmesi veya Anonim Hale Getirilmesi Hakkında Yönetmelik). Order and product data is kept on the Saleor e-commerce infrastructure running on our own server hosted in Türkiye. The site has no membership system and no saved-card storage.

For detailed information about which data is processed on which legal ground, to whom it is transferred, the retention periods, and your rights listed in Article 11 of the KVKK, you may review the KVKK Disclosure Statement (KVKK Aydınlatma Metni), and for the cookies and local storage used on the site, the Cookie Policy (Çerez Politikası). You may send requests concerning your rights to the e-mail or postal address in the company information, in accordance with the procedure set out in the Communiqué on the Procedures and Principles of Application to the Data Controller (Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ).

Commercial electronic messages containing campaign and new product announcements are sent only if you have given express consent and are sent through the Message Management System (İleti Yönetim Sistemi) pursuant to Law No. 6563 on the Regulation of Electronic Commerce (Elektronik Ticaretin Düzenlenmesi Hakkında Kanun) and the Regulation on Commercial Communication and Commercial Electronic Messages (Ticari İletişim ve Ticari Elektronik İletiler Hakkında Yönetmelik); you may withdraw your consent free of charge at any time. Notifications relating to the performance of the contract, such as order confirmation, shipping and return information, are not deemed commercial electronic messages.

This form is provided on a durable medium so that you can read and confirm it before confirming your order; at the order step you declare, by means of a checkbox, that you have read the form and confirm its content. A copy of the form is sent, together with the order summary and the Distance Sales Contract (Mesafeli Satış Sözleşmesi), to the e-mail address you provide, and remains accessible on the site.

This form is an integral part of the Distance Sales Contract (Mesafeli Satış Sözleşmesi) concluded after it has been read and confirmed by the BUYER, and it is interpreted together with that contract. In the event of a conflict between the form and the contract, the provision that is in favour of the consumer applies. For matters not covered by the form, the provisions of Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) apply.

To place an order you must be 18 years of age or older and have the legal capacity to act. You are responsible for the accuracy of the name, address, telephone and e-mail details you provide on the order form; Nura Aydınlatma cannot be held responsible for delays in delivery caused by incorrect or incomplete information.

Nura Aydınlatma operates as a service provider within the scope of Law No. 6563 on the Regulation of Electronic Commerce (Elektronik Ticaretin Düzenlenmesi Hakkında Kanun) and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce (Elektronik Ticarette Hizmet Sağlayıcı ve Aracı Hizmet Sağlayıcılar Hakkında Yönetmelik).

The images, texts, design and brand elements on the site are protected under Law No. 5846 on Intellectual and Artistic Works (Fikir ve Sanat Eserleri Kanunu) and the unfair competition provisions of Turkish Commercial Code No. 6102 (Türk Ticaret Kanunu); they may not be copied without permission or used for commercial purposes.