Frequently Asked Questions
The questions we are asked most often about ordering, delivery, returns, installation and warranty. If you cannot find your answer here, write to us and we will get back to you the same day.
Ordering and Payment
How do I place an order?
Add the piece you like to your basket and follow the checkout steps. You can also order by phone or on WhatsApp, or buy directly from our showroom in Sultangazi, Istanbul.
Which payment methods can I use?
You can pay by credit card, debit card or bank transfer. Any instalment options available on your card are shown at checkout.
Can I change my order after placing it?
We can change the address, the item or the quantity as long as the order has not been dispatched. The quickest way is to call us or write on WhatsApp.
How will I receive my invoice?
Your invoice is issued electronically and sent to the email address given at checkout. For a company invoice, add your company name and tax details to the order note.
Delivery
How much is delivery?
Delivery is complimentary anywhere in Türkiye and every shipment is insured. No delivery charge is added, whatever the order value.
When will my order arrive?
Once your order has been prepared and dispatched, delivery time depends on your city. We email you the tracking number as soon as the parcel leaves us.
What should I do if the item arrives damaged?
Every shipment is insured. Check the parcel while the courier is still there; if anything is broken or dented, refuse the delivery, have the courier record it and contact us. We replace the item free of charge.
Do you ship internationally?
Yes. Because shipping and customs conditions differ by country, please write to us first for international orders and we will prepare a quote for your address and items.
Returns and Exchanges
How long do I have to return an item?
You may withdraw from your purchase without giving a reason within 14 days of receiving the item.
How do I start a return?
Contact us by phone, WhatsApp or email. We will open your return and take you through sending the item back with our contracted courier.
Which items cannot be returned?
Lighting made to measure or personalised for you, and items that have been installed and used, fall outside the right of withdrawal.
Can I exchange an item for a different model?
Yes. As long as the item is unused and in its original box, we will exchange it for another model in stock; any price difference is refunded or charged.
Products and Installation
How do I choose the right size?
Every product page lists the diameter and the drop. If you are unsure, send us a photo of the room along with its dimensions and ceiling height on WhatsApp and we will settle on the right size together.
Do you offer an installation service?
Every piece arrives with its mounting hardware and instructions. We recommend having the electrical connection made by a qualified electrician, and we are on the phone if you get stuck during installation.
Are bulbs included?
Whether bulbs are included, and the socket type, are stated on each product page. Integrated LED models never need a bulb change.
What colour temperature are your lights?
The colour temperature (warm white, daylight and so on) is stated on the product page. In the showroom you can see the models lit and compare them side by side.
Warranty and Service
Are the products under warranty?
All our products carry a manufacturer's warranty of two years. The warranty certificate is sent with the item.
What should I do if something fails?
Contact us with your order number and a short description of the fault. For faults covered by the warranty we repair the item or replace it.
Can I get spare parts?
Write to us for parts such as crystal drops, glass shades and sockets; if the part for your model is in stock we will supply it.